Malaysia’s Zus Coffee gives barista paid leave after viral squabble with customer
The coffee chain also filed a police report to protect the privacy of the worker who was verbally abused by a patron
The local coffee chain said the employee involved has been given paid time off to recover from the traumatising incident.
“The police report was lodged on Monday to ensure Zurista’s safety and protect her privacy. Our Zurista is still part of Zus Coffee and is taking paid time off to recover from the incident as her well-being continues to be our priority,” Zus Coffee said in a press statement on Wednesday.
The company said it plans to strengthen its training and support systems to build a better workplace culture in light of this incident.
Zus Coffee also urged the public to help remove all posts and videos online that revealed the employee’s face and identity.
“This incident affects mental well-being and we kindly request the online community to remove posts revealing any identities. Continued circulation of the video can cause real and lasting harm,” it added.