California Fitness members should contact their banks as soon as possible, Hong Kong’s consumer watchdog and banking regulator say
Consumer Council and Monetary Authority advise customers on cancelling payments and requesting refunds
Affected members of now-closed gym chain California Fitness should get in touch with their banks as soon as possible to avoid further monetary losses, the city’s consumer watchdog and banking regulator have said.
Offering advice to what the Post has learned to be 100,000 customers whose membership fees are now on the line in wake of the chain’s city-wide closure on Tuesday, the Consumer Council urged those affected to contact their banks regarding refunds and termination of further autopayments.
“The Consumer Council recommends consumers [that they] should compile and carefully read their valid contracts and relevant transaction records,” a spokesman said regarding how customers should prepare themselves before approaching their banks.
The council, which had earlier named and shamed California Fitness for its aggressive sales tactics, expressed deep concern over the closure.
It also urged the gym owners and landlords to make arrangements so that customers could retrieve their personal belongings.