China toy platform refund policy requires parents to scold, slap child for unapproved spending
Seller on multibillion-dollar platform demands ‘apology’ video of mum abusing her daughter; says clip must have ‘audible slapping’ sounds
A major Chinese second-hand platform has sparked online controversy after allegedly requiring a mother to submit an uninterrupted five-minute video of herself slapping her child as a condition for processing a refund.
The case drew public attention when Li Yun, the mother of an unidentified 11-year-old girl, tried to get a refund after discovering that her daughter had secretly spent over 500 yuan (US$70) on trading cards on the Qiandao app.
Qiandao is widely regarded as China’s leading platform for trendy second-hand toys and collectibles. It surpassed 10 billion yuan (US$1.4 billion) in total transaction volume in 2025.
On the platform, buyers and sellers trade collectable toys, cards and model figures.
The platform provides official verification and authenticity guarantees. It also enforces a policy that these products are not eligible for unconditional returns within seven days.
However, when Li contacted a seller to request a refund on a purchase her child had made just two hours earlier, the seller accused her of “pretending to be a minor to maliciously cancel orders.”