Cathay passengers bemoan refund policies as US, Israel exchange strikes with Iran
Passengers stranded at Hong Kong airport after flights to Riyadh, Dubai and other destinations in Middle East cancelled
Cathay Pacific said on Sunday evening that the airline adhered to international aviation standards and consumer protection regulations in the jurisdictions where it operated.
“In cases of cancellations due to extraordinary circumstances outside Cathay’s control, we prioritise customer safety and provide as much assistance as possible, including rebooking, refunds and necessary support,” the airline said in response to the South China Morning Post.
A reporter from the SCMP spoke with stranded travellers at Hong Kong International Airport as they dealt with disrupted journeys. Many of the affected flights were to Riyadh, Saudi Arabia, and Dubai, United Arab Emirates (UAE).
Among them was a 36-year-old man who gave his name as Yan. The traveller from Wuhan was left bargaining with staff at Cathay’s service counters.
Yan, who has worked in Riyadh for five years, said he had been stranded since Saturday after his flight to the Saudi capital was cancelled.