Advertisement
Advertisement
TOPIC

Consumer protection in Hong Kong

Consumer protection in Hong Kong
Hong Kong's Consumer Council is a watchdog focused on consumer rights and welfare.
The Consumer Council has called on hotels, guest houses and booking platforms to clearly define their respective responsibilities in the event of an amendment, cancellation or refund. Photo: Jelly Tse
Hong Kong’s Consumer Council

Watchdog urges clearer terms as complaints about hotels near 1,000 annually

Hong Kong’s Consumer Council says hotels and online platforms should clearly spell out policies for refunds and booking changes.

Hong Kong’s Consumer Council

Claw machine operators told to get a grip on player complaints after 760% jump

Hong Kong

Hong Kong parents warned of injury and choking risks from catapult and tangram toys

Hong Kong

Top-rated air cons in Hong Kong vary by 33% in cooling efficiency, watchdog finds

Models tested included seven reverse-cycle air conditioners, while rest were cooling-only units.

The Consumer Council on Thursday released test results for 13 models of 1.5-horsepower inverter split-type air conditioners. Photo: Karma Lo
Hong Kong society

Opinion | As claw machines proliferate, Hong Kong must regulate the unregulated

Given the addictive potential of the machines and complaints about rigging, regulation is a step in the right direction and must protect children.

videocam
Hong Kong society

Personal info of 9,045 people compromised in Hong Kong private club data breach

Yau Yat Chuen Garden City Club’s management system rendered inoperable due to ransomware attack that encrypted information system files.

Advertisement
Advertisement
Advertisement
Crime in Hong Kong

Police arrest man on suspicion of stealing personal data of 56,000 patients

Employee of Hospital Authority contractor made an unauthorised entry into system and retrieved data.

The Hospital Authority has apologised to the victims. Photo: Felix Wong
Hong Kong society

Letters | Hong Kong consumers need not be at sea when it comes to oysters

Readers discuss safety when processing and consuming oysters, the handling of an incident on the MTR’s East Rail line, and school classroom management.

Hong Kong society

Editorial | More transparency needed on fees and data for 24-hour gym memberships

As digital footprints expand, operators must be upfront with customers, who should also pause to read the fine print.

Hong Kong society

Hong Kong watchdog warns 24-hour gym users of hidden costs, data privacy risks

Consumer Council urges users to weigh short-term costs and review privacy terms before signing up, with fees and policies varying citywide.

A Consumer Council survey of 11 round-the-clock gym operators, has found that nearly half impose extra non-refundable charges that significantly increase costs for short-term users. Photo: Handout
Hong Kong

Video | Taiwanese band Mayday angers fans by changing Hong Kong date

The Hong Kong concert scheduled for March 24 was moved to March 29.

Taiwanese band Mayday concert at the Kai Tak Stadium in May, 2025. Photo: handout
01:25
Hong Kong economy

Over 170 complaints filed after Mayday shifts Hong Kong show: Consumer Council

Watchdog says 80 complaints came from residents and rest from fans outside city, primarily mainland China.

videocam
Hong Kong entertainment

Sour note for fans after Taiwanese rock band Mayday switches Hong Kong date

Veteran rockers’ show originally scheduled for March 24 cancelled, with new concert added on March 29.

Centre for Food Safety (HK)

Editorial | Food poisoning cases in Hong Kong must prompt swift mitigation efforts

Amid the latest spate of illnesses, the city needs to adopt proactive and transparent strategies to ensure that customers can dine safely.

A diner eats fresh oysters at a food court in Causeway Bay on February 14. Photo: Nora Tam
Gucci

Hong Kong watchdog finds fragrance allergens in Gucci, Bvlgari perfumes

Consumer Council warns perfumes containing excessive fragrance chemicals may lead to ‘cocktail effect’, increasing health risks.

The Consumer Council has tested 40 perfume products for allergens. Photo: Getty Images
Hong Kong

Unclear parking rates flagged after Hongkonger charged HK$1,210 for full day

Consumer Council says complaints about car-park services have remained persistently high in recent years, with 120 cases recorded in 2025.

Hong Kong society

Hongkonger denied refund despite HK$170,000 hair transplant ‘falling out’ in a year

Consumer Council warns against exaggerated claims of effectiveness after surge in complaints over scalp inflammation, artificial hair detachment.

Advertisement
Advertisement
Advertisement
Hong Kong

Spanish firm joins list of oyster suppliers linked to food poisoning cases

Centre for Food Safety reveals latest results of investigation into dozens of recent food poisoning cases.

Oysters can concentrate viruses in their bodies. Photo: Getty Images
Hong Kong healthcare and hospitals

Hong Kong toddler suspected to have fallen ill from tainted milk formula

Authorities also order 390 cans of Aptamil Profutura milk formula from Germany be taken off shelves.

Crime in Hong Kong

Editorial | Swift action on traffic accident scams in Hong Kong to be commended

Fraudulent claims over minor or non-existent traffic collisions should prompt drivers to remain alert on and off the road.

Hong Kong healthcare and hospitals

Hong Kong recalls Aptamil baby milk formula batch over toxin contamination fears

Centre for Food Safety says a local retailer sold a small quantity of the formula batch suspected to contain cereulide.

videocam
Aptamil Profutura DUO Pre D 800g. Photo: Handout
Hong Kong politics

Editorial | Valuable lessons to be learnt from U-turn on seat belt law in Hong Kong

The government and legislators must ensure the law can achieve its intended purpose of ensuring public safety before it is reintroduced.

A sign on a Hong Kong bus reminds passengers to buckle up. On January 30, the government said it would repeal the law on the seat belt requirement to address its deficiencies, five days after the law took effect. Photo: Dickson Lee
Hong Kong society

Traces of toxin found in more Nestlé baby milk formula samples in Hong Kong

Some samples from batches recalled earlier tested positive for the toxin cereulide.

Hong Kong society

Hong Kong authorities find toxins in 4 batches of milk powder recalled by Nestlé

Centre for Food Safety says Swiss food giant has recalled 96,000 tins of products due to potential contamination caused by bacteria in ingredients.

Hong Kong

Mapping issues in 7 of 8 power bank rental platforms tested by Hong Kong watchdog

Consumer Council also finds significant variance in rental fees across different stations within the same platform.

Two power bank rental machines at the North Point ferry pier. Photo: Jelly Tse
Hong Kong

Hong Kong consumer watchdog urges better elderly services after 9,206 complaints

Complaints received over past three years include one from woman who spent HK$400,000 on beauty treatments, Consumer Council says.

Hong Kong’s consumer watchdog has called on businesses to improve services for elderly customers after receiving more than 9,200 complaints in the past three years. Photo: Karma Lo
Hong Kong society

Nestlé Hong Kong recalls another baby milk formula batch as tests get all clear

Swiss food giant has added a batch of formula with best-before date of June 16, 2027, to its recall list.

Hong Kong society

Toxins ruled out in cases of Hong Kong infants falling ill after having formula

Department of Health yet to determine if 14th report of unwell infant after eating potentially contaminated baby formula.

6
Advertisement
Advertisement
Advertisement
Help preserve 120 years of quality journalism.
SUPPORT NOW
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement
Advertisement